Refunds and Deliveries

Refund Policy

 

Returns

We accept returns.

Memberships and Donations are not eligible for refund.

Books and Catalogs must be returned within 30 days of the e-mail confirming shipment.

Once the return has been approved, (the items have to be in resalable condition) you will receive your refund via the same means used to make your purchase.

To follow-up on the status of your return, please contact us at 604.962.0413 ext 106 or info@audainartmuseum.com.

Items may be posted to:

PO Box 5

Whistler, British Columbia

Canada V0N 1B0

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Delivery Policy

 

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfil your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at 604.962.0413 ext 106 or info@audainartmuseum.com.

Questions

If you have any questions about the delivery and shipment or your order, please contact us at 604.962.0413 ext 106 or info@audainartmuseum.com.