Linking your Membership to your online account

In order to use your member discounts your online account must be linked to your Audain Art Museum Membership number. Click the button below to download PDF instructions on how to link your Audain Membership number with your online account at home.

Troubleshooting & FAQ’s

If you are booking an event at the AAM and your membership discount is not showing at checkout, this means you have not logged in to your account before adding items into your basket.

To log in to your account go to audainartmuseum.com/tickets and  press the green ‘My Account’ button. From there, choose your sign-in partner (Microsoft or Google). This will take you to your account. Press the blue ‘Save’ button at the bottom right and this will redirect you back to the ticket selection page.

You may also not be able to access your membership discounts because your membership may have expired. Log in to your account to check, or email [email protected] to request this information.

If you are not able to log in using the sign-in partner section (Microsoft or Google) please see the section on ‘Login Loop’ in this FAQ.

Membership numbers are 17 digits long and start with the letter M.
Please contact [email protected] and an email will be issued that contains your digital PDF membership card and number.
Staff will also verify that your membership is valid.

Please contact [email protected], and an email will be issued to you containing your digital PDF membership card and number.

When you next arrive at the Museum, check in at the admissions desk and request your card(s) to be printed.

An account is required in order to receive online discounts for events, and to be able to sign up for member exclusive events. Discounts will apply automatically when your membership is linked to an online account.

As linking your account requires you to verify who you are via email, and retrieve the password, staff are not able to link your account on your behalf.

If you have not received any emails from the Audain Art Museum and are confident you are using the correct email address, you may have unsubscribed from our emails. If you think this is the case, please contact [email protected].


If you are still having difficulties linking your membership, please complete the form at this link: Membership Issues intake form.
A member of the Audain Art Museum team will be in touch once your form has been recieved.